Who is Candor's truck dispatch service built for?
Candor's dispatch is built for owner-operators and small fleets of 1–10 trucks with MC authority at least 6 months old, running open deck. That covers most of trucking. As of June 2025, 91.5% of active US motor carriers ran 10 or fewer trucks, according to the American Trucking Associations. Source: American Trucking Associations (ATA) industry data.
Candor is a fit if:
- You run flatbed, step deck, conestoga or hotshot.
- You want lanes in Texas, Indiana, Ohio, Pennsylvania, Alabama or Oklahoma.
- You're tired of running the boards at a truck stop while your HOS clock burns and every post is a lowball.
We dispatch dry van, reefer and box truck too, but open deck is where Candor is strongest. Running one truck? We offer dispatch for owner-operators with established authority. Running two to ten? We dispatch small fleets of 2–10 trucks.
Who isn't a fit for Candor's dispatch?
Candor isn't a fit if your authority is brand new, you already have steady direct freight, or you want someone else deciding your loads.
- Brand-new MCs. We accept new authorities, but we focus on MCs 6 months and older. Plenty of brokers won't set up a brand-new MC yet.
- Steady direct freight. Dispatch services usually charge 5–10% of gross per load, FreightWaves reported in February 2025. If a shipper already keeps you loaded at good money, that fee buys you little, so keep running it yourself. Source: FreightWaves' guide to truck dispatching services.
- Wanting forced dispatch. Candor doesn't do it. You set your lanes and approve every load.
- Spanish by phone. Calls are English only. Spanish works fine by text, email or WhatsApp.
What does Candor do on a typical dispatch day?
On a typical day, Candor runs the boards and the broker calls while you drive, and you only say yes or no. A typical flatbed day is below; here is how our truck dispatch works, step by step.
- Before you unload, we're working your reload.
- We get weight, piece count, lengths and tarp needs.
- We vet the broker by pulling credit and days to pay, how long that broker usually takes to pay.
- We push the all-in rate. If it tarps, the tarp pay, extra pay for tarping, often priced by drop size, goes on the rate con before you roll.
- You approve the load. No yes, no booking.
- We do the paper: the carrier packet, the setup documents a broker needs before booking you; the rate con; invoicing; and factoring paperwork, including the NOA, the notice of assignment that sends broker payment to your factor.
- We chase what you're owed: detention, layover and TONU, the truck-ordered-not-used pay you're owed when a broker cancels after you're dispatched.
Candor books through brokers and never solicits shippers. FMCSA's 2023 guidance lists 9 factors that point to a dispatch service not needing broker authority, including booking through brokers instead of soliciting shippers. The Federal Motor Carrier Safety Administration (FMCSA) published it in the Federal Register. Our remote team, outside the US, works your US business hours, sends a weekly gross report and stays on 24/7 while you're under load.
Which open-deck lanes and states does Candor run?
Candor runs open deck across the US. The heaviest volume is in Texas, then Indiana, Ohio and Pennsylvania, then Alabama and Oklahoma. Across about 2,400–2,700 loads in 3+ years, most were flatbed and step deck. Each carrier sets its own lanes, and we book inside them.
Steel-belt freight means coils in a coil rack, the cradle that holds steel coils on the deck, and long pieces that drive your strap count. Under 49 CFR 393.110, an unblocked 40-foot article needs at least five tiedowns. The rule in 49 CFR 393.110 sets two tiedowns for anything over 10 feet, plus one for every 10 feet after that. We get piece lengths before you book, so you show up with enough chains and binders.
Texas carriers can start with open deck truck dispatch services in Texas. We also cover the steel belt, Alabama, and Oklahoma.
| Region | Rank in our volume | Freight we book most | Busiest lane |
|---|---|---|---|
| Texas | 1st | ||
| Indiana, Ohio, Pennsylvania | 2nd | ||
| Alabama, Oklahoma | 3rd |
What open-deck equipment does Candor dispatch?
Candor dispatches flatbed, step deck, conestoga and hotshot, plus dry van, reefer and box truck. Each books differently. See truck dispatch services by equipment type.
Flatbed
Flatbed is most of our volume: steel, lumber and building material, often sitting on dunnage, the blocks under or between the cargo. Tarps decide the day. You'll use a steel tarp, the shorter-drop tarp used on steel and machinery, or a lumber tarp, the taller-drop tarp that covers lumber stacks. An unblocked article 5 to 10 feet long needs at least two tiedowns regardless of weight under 49 CFR 393.110. More on our flatbed dispatch service.
Step deck
Step deck hauls taller machinery that won't clear on a flat. We confirm heights and weights first, so an OS/OW load, oversize or overweight freight that needs permits, is never a surprise. If a load needs a pilot car, an escort vehicle some oversize loads require, you hear it first. See step deck dispatch.
Conestoga
A conestoga is a flatbed or step deck with a rolling tarp system. We look for dry-freight loads that pay for that setup. See conestoga dispatch.
Hotshot
Hotshot means smaller, faster loads, where deadhead eats margin quickest. See hotshot dispatch.
How much do Candor's truck dispatch services cost?
Candor's truck dispatch services cost 7–11% of your gross per load, as of October 2026. There's no weekly fee, no setup fee and no termination fee, and multi-truck fleets can discuss the rate. Industry fees usually run 5–10% of gross, FreightWaves reported in February 2025.
The fee covers:
- Load search and rate negotiation
- Broker vetting and credit checks
- Carrier packets and rate cons
- Invoicing and factoring paperwork
- Detention, TONU, layover and tarp pay pursuit
- Weekly gross reports
Details are outlined in our fee structure below.
Here's the math nobody shows you. At an 11% fee, a dispatcher has to raise your gross by about 12.4% just to leave you where you started. Judge any dispatcher on rate per mile and deadhead against your own last month.
| Fee | Fee on a $3,000 load | You keep | Extra gross to break even |
|---|---|---|---|
| 7% | $210 | $2,790 | 7.5% |
| 11% | $330 | $2,670 | 12.4% |
| Fee | Extra gross to break even |
|---|---|
| 7% fee | 7.5% |
| 9% fee | 9.9% |
| 11% fee | 12.4% |
Is Candor a freight broker?
No. Candor is a dispatch agent for each carrier, holds no broker authority, and never decides which carrier gets a load. Each carrier sets its lanes and approves every load.
The Federal Motor Carrier Safety Administration (FMCSA) draws the line in its final guidance on brokers and bona fide agents. FMCSA's final guidance of June 16, 2023 lists 7 factors that indicate a dispatch service needs broker authority, and 9 that point the other way. FMCSA calls a dispatcher on the right side a bona fide agent, someone who works only for the carrier under a standing agreement. FMCSA doesn't license dispatchers, so nobody can show you an FMCSA dispatch license.
“the greater control a carrier has over a dispatcher's actions, the less likely the dispatcher is to exercise independent discretion in sourcing and allocating loads and hence need broker authority.” FMCSA, June 16, 2023
| Question | Real dispatcher | Acting as a broker |
|---|---|---|
| Who pays the dispatcher? | The carrier | The broker or factoring company |
| Who decides which carrier hauls it? | The carrier approves | The dispatcher picks between carriers |
| Who does it deal with? | Brokers | Shippers directly |
How do you check that a dispatcher is legit?
Check the paperwork, and check the brokers yourself. FMCSA's fraud line for carriers is 1-800-832-5660, and its SAFER system shows the phone numbers registered to each broker and carrier. That advice is on the Federal Motor Carrier Safety Administration's broker and carrier fraud page.
The classic burn: a dispatcher books at one rate and shows you a lower number on the rate con. Check any dispatcher, Candor included:
- The fee is in writing, with no add-ons.
- You see the full rate on every rate con.
- You pay the dispatcher, not the broker.
- Nobody asks for your FMCSA portal password or bank login.
- You can cancel with written notice and no penalty.
- You can call any broker back on the number in SAFER.
- They never touch double brokering, re-brokering a load to another carrier without permission.
Check carrier reviews, rate confirmations, and who we are at Candor Trucking.
Sources
- Definitions of Broker and Bona Fide Agents (final guidance). Federal Motor Carrier Safety Administration, Federal Register (checked 2026-10-13).
- Broker and Carrier Fraud and Identity Theft. Federal Motor Carrier Safety Administration (checked 2026-10-13).
- 49 CFR 393.110: Minimum number of tiedowns. eCFR, Office of the Federal Register (checked 2026-10-13).
- Economics and Industry Data. American Trucking Associations (checked 2026-10-13).
- A Practical Guide to Truck Dispatching Services. FreightWaves (checked 2026-10-13).
Frequently asked questions
Do I have to sign a long-term contract or take forced dispatch?
No. There's no long-term contract and no forced dispatch. You approve every load, and you can cancel with written notice.
Do you need my FMCSA login or bank login?
No dispatcher should. Keep your FMCSA portal password and bank logins to yourself. We need your carrier documents for broker packets, not your passwords.
Do you work with new MC authorities?
Yes, but we focus on authorities 6 months and older, because more brokers will set them up. Call with a newer MC and we'll tell you straight what to expect.
Can I talk to dispatch in Spanish?
Yes, by text, email or WhatsApp. Phone calls are English only.