What dispatch services does Candor Trucking provide?
Candor Trucking operates strictly as a bona fide dispatch agent on behalf of independent motor carriers pursuant to 49 CFR § 371.2. Candor is not a freight broker, does not hold freight broker authority, and does not act as a freight forwarder or common carrier.
Our services include locating freight, negotiating gross load rates directly with licensed freight brokers, submitting carrier onboarding packets upon carrier approval, transmitting broker rate confirmations to the carrier, assisting with driver check calls, and tracking detention, layover, and TONU claims.
What are carrier authority and insurance requirements?
To utilize Candor Trucking dispatch services, the motor carrier must satisfy the following baseline qualifications:
- Active operating authority: valid, active FMCSA or state motor carrier operating authority (MC or DOT) with at least 6 months of operational history.
- Safety standing: satisfactory FMCSA safety rating with no active out-of-service orders.
- Commercial insurance: minimum of $1,000,000 in commercial auto liability coverage and $100,000 in cargo insurance naming Candor Trucking as a certificate holder for dispatch notifications.
- Compliant equipment: properly maintained commercial motor vehicles and equipment (flatbed, step deck, conestoga, hotshot, reefer, or box truck) equipped with required cargo securement tools.
Do you have to accept every load we locate?
No. Candor Trucking enforces a strict no forced dispatch policy. The motor carrier retains complete operational autonomy to accept or decline any load presented by our dispatch desk.
No load is officially booked until the carrier has reviewed the rate confirmation, lane details, weight, appointment times, and gross pay, and provided written or text approval to our dispatcher. Candor never signs broker agreements or rate confirmations without explicit carrier authorization.
How are dispatch fees calculated and billed?
Dispatch compensation is governed by straightforward commercial terms:
- Dispatch fee percentage: Candor charges 7–11% of the gross freight rate stated on the broker rate confirmation, agreed upon during carrier onboarding.
- No upfront or setup fees: there are zero setup charges, administrative onboarding costs, or monthly retainer minimums.
- Direct freight payments: Candor never touches freight funds. Licensed brokers and shippers pay the motor carrier or the carrier's designated factoring company directly.
- Weekly invoicing: Candor issues an itemized weekly invoice to the carrier for completed loads, payable via ACH, credit card, or factoring deduction.
What contract terms and cancellation rules apply?
Candor Trucking operates on an open, load-by-load basis with no long-term service contracts. Either party may pause or terminate dispatch services at any time with written, email, or text notification.
There are zero cancellation fees or termination penalties. The motor carrier remains responsible solely for paying outstanding dispatch service fees on loads that were booked, dispatched, and transported prior to termination.
What are the carrier operational responsibilities?
The motor carrier retains full legal and operational control over its equipment, drivers, and safety procedures at all times. Specific carrier responsibilities include:
- Vehicle safety and maintenance: ensuring commercial vehicles meet all federal and state roadside safety standards.
- Driver qualifications: ensuring drivers hold a valid Commercial Driver's License (CDL) where required and satisfy FMCSA English-proficiency requirements.
- Hours of service: complying with federal ELD and Hours of Service rules (49 CFR Part 395). Dispatchers never instruct a carrier to exceed legal driving hours.
- Cargo securement: ensuring all freight is properly secured in compliance with 49 CFR Part 393 Subpart I before departure.
How can you contact Candor Trucking regarding these terms?
For questions regarding our dispatch agreement, terms of service, or carrier onboarding qualifications, contact our dispatch operations team:
- Direct Dispatch Desk: (945) 281-1045
- Email: dispatch@candortrucking.com
- Dispatch Hours: Your business hours, plus 24/7 while you are under load
Terms of Service FAQ
Is there a long-term contract or cancellation fee?
No. Candor Trucking operates with no long-term contract and no cancellation fee. You can stop dispatch service at any time with text or email notice.
Does Candor Trucking collect freight payments from brokers?
No. Candor Trucking never touches freight money. Brokers pay your company or factoring company directly. We invoice you weekly for our 7–11% fee.
What happens if a broker cancels a load after dispatch?
If a broker cancels an approved load after dispatch, Candor pursues truck-order-not-used (TONU) pay directly with the broker according to the rate confirmation terms.
Statutory References & Disclosures
- 49 CFR Part 371 — Brokers of Property and Bona Fide Agents. Electronic Code of Federal Regulations (checked October 2026).
- FMCSA Guidance on Broker and Dispatcher Regulatory Definitions. Federal Motor Carrier Safety Administration (checked October 2026).